Jay Nolan Community Services

Employment Services

Identifying and securing employment is a crucial pathway to personal empowerment and independence.
Jay Nolan Community Services

Employment Services

Jay Nolan Community Services (JNCS) is dedicated to supporting everyone’s goals of gainful and meaningful employment. The menu of Employment Services is designed to meet people where they are in their journeys. This can start with ACE (Access to Customized Employment) Services and the discovery process in which a person trials different skills and experiences to identify what matches her/his skills, interests, and ideal conditions for success. Services can also be provided to assist people in education endeavors, job searching, on the job training, and even starting a business using funding from both Regional Center and Department of Rehabilitation.

Jay Nolan Community Services

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Supported Employment

Supported Employment (SE)

Employment is a major part of everyone’s life. For lots of people it is just a paycheck. For others, it becomes a badge of independence, a way to gain self-respect, and a way of saying to the world that they have capabilities that are meaningful and they want to share it and give back to society.

The Supported Employment program at Jay Nolan Community Services is geared toward assisting people to work in a community integrated work setting. We do this by providing coaching, assistance, mentoring, financial planning and benefits management, and accessing public and private resources. Support is gradually phased out as the individual gains the necessary vocational skills and experience to work independently.


The Supported Employment program at JNCS has been issued a three-year CARF Accreditation based on a 2017 survey.

CARF is an independent, nonprofit accreditor of health and human services, enhancing the lives of persons served worldwide. Accreditation is an ongoing process that distinguishes a provider’s service delivery and signals the public that the provider is committed to continuous performance improvement, responsive to feedback, and accountable to the community and its other stakeholders.

View the 2017 CARF Accreditation Report
Learn more about CARF International

Access to Community Employment

Access to Community Employment (ACE)

The Access to Community Employment (ACE) program allows for an individual with the desire to work to take a holistic approach to job development. We work closely with an individual and their support circle to discover ideal employment conditions, skills and interests. We match these elements with employer needs or assist the individual to create a micro-enterprise plan. ACE has one well-trained staff supervising the process and once an individual begins working, we continue to provide some job coaching supports if/when necessary. The goal of ACE is for the individual to secure a good fit for employment and for us to fade our supports as the individual gains confidence and increases their autonomy.

PVSA Training

Personal, Vocational, Social Adjustment (PVSA) Training

Personal, Vocational, Social Adjustment (PVSA) Training is focused on providing customized support to individuals who are seeking additional assistance to reduce specific barriers to meaningful employment. Specific barriers are identified by the individual’s vocational rehabilitation counselor at the Department of Rehabilitation (DOR) and may include issues such as interpersonal skills, mobility training, work habits, and other issues relevant to securing and maintaining employment.

PVSA services provided by Jay Nolan Community Services are outcome-driven and follow the guidelines of each individual’s Individual Program Plan (IPP).

External Situational Assessment

External Situational Assessment (ESA)

Job Coaching: sometimes there is a need to receive job coaching. Job coaching is very time-limited and is based on ensuring success on the job. Individuals are paired with a coach that will assist with needs based on employment. Each placement is very individualized, thus goals are different for everyone. JNCS typically provides about 3 months of coaching at around 20% of the time individuals are employed (i.e. if an individual is employed 25 hours a week, coaching could be at 5 hours).

During that time the following activities take place:

  • Writing a personalized employment plan with goals identified
  • Accessing the local WorkSource
  • Identifying volunteer/paid employment opportunities
  • Job shadowing/observation
  • Identifying necessary resources (i.e. assistive technology)
  • Meeting with the circle of support to gather information on ideal conditions for successful employment

Once all information has been gathered, a final report is sent to the DOR Counselor for the next steps to employment.

Direct Placement

Direct Placement (DP)

The Direct Placement (DP) employment service is a Department of Rehabilitation Service (DOR). Once the referral is made by DOR, an individual is assigned a job developer and goes through the steps from intake to job placement and eventually retention.

The steps for Direct Placement include:

  • Intake: Direct Placement starts with a review of the job choice, job plan, local labor market, and prior work history. A resumé is completed and an employment plan with goals is developed.
  • Employment Preparation Services: the individual and job developer review interviewing techniques, completing job applications, understanding workplace culture, and benefits planning and identify additional resources that may be needed by the individual to make them successful in the workplace (i.e. transportation needs).
  • Job Development: the individual works in partnership with their job developer to identify job openings, understand the qualifications for specific places of employment, and send in job applications. The job developer may assist with interviews, making initial contact, consulting with prospective employers, negotiating the right job, and assisting in placement to meet employment goals.
  • Job Placement: once employment has been identified, the individual and the job developer work on understanding the job description, transportation needs, performance expectations, benefits, company policies and workplace culture, safety practices, probation and performance evaluation procedures.
  • Job Coaching: sometimes there is a need to receive job coaching. Job coaching is very time-limited and is based on ensuring success on the job. Individuals are paired with a coach that will assist with needs based on employment. Each placement is very individualized, thus goals are different for everyone. JNCS typically provides about 3 months of coaching at around 20% of the time individuals are employed (i.e. if an individual is employed 25 hours a week, coaching could be at 5 hours).
  • Retention: once the individual has been on the job for a while, the job developer will contact them and/or the supervisor to ensure that they are successful. After 3 months, individuals are deemed successful and no longer require support services.
Ticket to Work

Ticket to Work (TTW)

The Ticket to Work (TTW) and Self-Sufficiency Program is a work incentive program under the Social Security Administration (SSA). The TTW Program is designed to remove many of the barriers that previously influenced a beneficiary’s decisions about going to work because of the concerns over losing cash benefits and health care coverage. The program is free and voluntary for individuals with disabilities who wish to find meaningful employment. Eligible participants must be beneficiaries of Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) who are between the ages of 18 and 64.

What is a Ticket?

A “Ticket” can be used to obtain employment services and support from State Vocational Rehabilitation (VR) Agencies such as the Department of Rehabilitation (DOR) or SSA-approved service providers called Employment Network (EN) under the TTW program.

For more information, please visit Ticket to Work Program 

Paid Internship Program

Paid Internship Program (PIP)

The Paid Internship Program (PIP) is an initiative to encourage competitive employment for individuals with developmental disabilities. The purpose of PIP is to improve the vocational skills of consumers who choose to participate in an internship as part of their Individual Program Plan (IPP). The goals of this program include gaining skills and experience needed for future paid employment, or for the internship itself to lead to full- or part-time paid employment in the same job.

Funding is available through the Department of Developmental Services (DDS). Total funding for each internship is up to $10,400 per year. These funds cover individual wages and any associated employer costs.

VITA tax services

VITA tax services

Jay Nolan Community Services has trained volunteers to assist eligible individuals with tax preparation as part of the Volunteer Income Tax Assistance (VITA) program.

VITA is an IRS initiative designed to promote and support free tax preparation service. This service targets low-to-moderate income individuals, persons with disabilities, the elderly, and those where English is a second language. Tax services through JNCS are available every year from January to April.

Benefits Planning

Benefits Planning

A credentialed Work Incentive Practitioner can provide information needed for making informed decisions about work to people who have disabilities and receive public benefits.  This service is individual-based and will help each individual understand how earnings may affect SSI and/or SSDI payments, healthcare, and other publicly funded benefits.  The Work Incentive Practitioner will also be able to provide information on work incentives that may be utilized to lower the amount of countable earnings for benefit eligibility.