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Training Department

Empowering employees and communities through training, development, and outreach.

  • ext 160 (English)
  • ext 158 (Spanish)
  • ext 153 (Korean)
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Comprehensive Training for Growth and Community Impact

Our organizational training department at Jay Nolan Community Services has a threefold mission. First, to provide training to new employees so that they are equipped with the information and skills they need to be successful on the job. Second, to provide ongoing training and skill set that aid in the professional development and retention of incumbent staff. And third, to develop and create events and opportunities for community outreach through our educational programs and advocacy involvement.

Training Event FAQs

Our Training Department is committed to equipping new employees with the skills they need to succeed, providing ongoing development for current staff, and engaging the community through our educational and advocacy programs.We've compiled some of the most commonly asked questions here.

Within 7 days of being hired (Note: 14+ days if special needs or accommodations are required)

  • Mandt 1&2 – Required every (1) year.
  • CPR & First Aid – Required every two (2) years.
  • In- Person Mandt and CPR Physical Skills Class – Required if Mandt &/or CPR is taken online. Please complete the skills classes within 60 days of the original course.
    (Note: This class is now being provided quarterly in the San Jose Office and twice monthly in the Mission Hills Office.)

Within 14 days of being hired (Available as self-study courses)

  • Sexual Harassment & Discrimination Prevention Training – Required every two (2) years.
  • SIR Mandated Reporter – Required every two (2) years.
  • Universal Health Precautions – Required every (1) year.
  • Assisting with Self-Administration of Medications – Required every (1) year.
  • Workplace Violence Prevention – Required every (1) year.

Within 90 days of being hired

  • JNCS Foundations – Required every three (3) years.
All training (in-classroom and online) must be completed using Paycom Learning.  Register for live classes and certifications in your Paycom Portal; https://www.paycomonline.net/v4/ee/web.php/app/login
  • Inform your supervisor of the class you want to attend and secure coverage if necessary.
  • Then, register for your class in Paycom Learning.
  • Request the interpreter with the Training Department at least 2 WEEKS BEFORE your class date.
  • Contact us at Training@jaynolan.org or you may absolutely call Camille at 1-818-361-6400 ext. 157
Log in to your Paycom portal. You can view the history of your Training classes and the date of certification in Paycom Learning. Then go to History to view your completed courses and their completion dates. If you need additional assistance contact us at training@jaynolan.org.
Everyone entering the training facility must first sign in with their contact information. Please arrive 15-20 minutes before class starts. Masks are now optional. All attending in-person training must listen to the instructions given by their instructor. This includes any procedures regarding health and safety that go beyond those listed above.
The Mandt System is the core learning curriculum at JNCS. We require all employees to certify in Mandt every year. This training focuses on managing your own behaviors, de-escalation techniques, and building healthy relationships.
  • We will only accept certificates from an In-person CPR and First Aid class. In-person means you were monitored by a CPR instructor doing physical compressions and breaths.
  • We only accept Outside CPR Certificates utilizing the American Heart Association or American Red Cross guidelines.
  • All questions regarding CPR Certificates including for New Hires should be directed to Gaby Moretta at: gmoretta@jaynolan.org CC: training@jaynolan.org
Mandt and CPR/First Aid core training events require instructor observed, physical skills demonstrations in a classroom setting. All staff taking online versions of these classes must complete the in-person skills demonstrations to finalize their current certification. Both will be completed on the same day.  Please register for a timeslot of your choice on Paycom Learning by logging in to your Paycom portal. 
No. We do not accept Mandt 1 & 2 certificates from outside training organizations because we have a unique perspective on how we apply Mandt “Physical Skills” if at all. All staff coming into Jay Nolan must certify for Mandt 1&2 with the Jay Nolan Community Services Training Department.
Yes. Mandt 1 & 2 is a two-day training that needs to be taken back to back. If you arrive over 30 minutes late, have to leave early, or for some reason miss your second day of class, then you will be asked to reschedule and take both days in a row at a later date.
The class is not completed until the trainer has finalized the class roster. The Training Department has 7 working days to complete the class roster. Please wait to ask about class completion until 7 days, not including weekends, after completing the class. If we see that there is some required activity from a student required before we can close the class, we will contact them and their supervisor.
The class is not completed until the trainer has finalized the class roster. The Training Department has 7 working days to complete the class roster. Please wait to ask about class completion until 7 days, not including weekends, after completing the class. If we see that there is some required activity from a student required before we can close the class, we will contact them and their supervisor.

Paycom Learning Tutorials

We offer online and in-person trainings for JNCS employees. Register for both using Paycom Learning. Paycom Learning makes it easier for you to register for register for trainings, access training materials, upload completed tests, and keep track of your certifications.

Please review the tutorials and instruction sheets to get started using Paycom Learning.

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