Training Department

Empowering employees and communities through training, development, and outreach.

Training Support Line

Comprehensive Training for Growth and Community Impact

Our organizational training department at Jay Nolan Community Services has a threefold mission. First, to provide training to new employees so that they are equipped with the information and skills they need to be successful on the job. Second, to provide ongoing training and skill set that aid in the professional development and retention of incumbent staff. And third, to develop and create events and opportunities for community outreach through our educational programs and advocacy involvement.

Login to Relias Training

We offer online and in-person trainings for JNCS employees. Register for both using the Relias training platform. Relias makes it easier for you to register for trainings, access training materials, upload completed tests and keep track of your certifications. Log in to Relias to complete employee training. Use your Employee ID Number as your username. For help, contact training@jaynolan.org.

Training Event FAQs

Our Training Department is committed to equipping new employees with the skills they need to succeed, providing ongoing development for current staff, and engaging the community through our educational and advocacy programs. We've compiled some of the most commonly asked questions here.

What Trainings are Required for JNCS Employees?

Within 7 Days (14+ days if special needs or accommodation are required.)

  • New Hire Orientation (NHO) - Upon new hire or rehire.
  • Mandt - Required every (1) year.
  • First-Aid & CPR - Required every 2 years.
  • eRSP Basic Training - Once.
  • In-Person Mandt and CPR Physical Skills class is required if Mandt and/or CPR are taken online. Please complete the skills classes within 30 days of the original course.

Within 14 Days - Self-Study Courses

  • Sexual Harassment for Employees & Supervisors - Every 2 years.
  • SIR & Mandated Reporter - Every 2 years.
  • Universal Health Precautions - Annual.
  • Assisting with Self-Administration of Medications - Annual.
  • Workplace Violence Prevention - Annual.
  • How to Use PerformYard for Performance Evaluations - Once.
  • Natural Supports Protocol Training - Once.

Any additional mandated training must be completed as assigned.

Within 90 Days

  • JNCS Foundations 1&2 - Once.
What is Relias, and why do I need an account?

Relias is JNCS's learning management system used to assign, complete, track, and maintain records of required training. All employees will have a Relias account, where they can access training courses and view their training history.

What is my Relias username?

Your Relias username is your 4-digit employee ID number.

How can I get help with Training and using Relias?
What types of Trainings are offered?
  • Training includes instructor-led courses and self-study courses.
  • You need to register for instructor-led courses in Relias.
  • Self-study courses are automatically assigned.
What is the required training sequence for new hires?

Complete all required instructor-led training before starting any mandatory paid self-study courses.

Do I need to complete onboarding before starting on-the-job training?

Yes. All onboarding requirements must be completed before on-the-job training.

Are there additional requirements for Adaptive Skills Training (AST) Department staff?

Yes. AST Department staff must complete 30 hours of paid AST Technician Training in Relias before beginning on-the-job training.

When can non-AST staff begin on-the-job training?

Non-AST staff may begin on-the-job training once all onboarding training has been completed.

How do I check if my training is expired?

Log in to the Relias training platform to review your assigned learning, complete courses in your transcript, and certification information. If you need additional assistance, contact us at training@jaynolan.org.

I'm due for recertification. How do I register for a required Instructor-Led Training course?

Register for instructor-led courses in the Relias training platform found in the Course Library.

I have to register to renew my training. Why can’t I see available classes?

Available classes may depend on your current certification status and the timing of your renewal window. If you do not see the class you need, contact the Training Department at training@jaynolan.org for assistance.

More information on instructor-led courses:

  • We offer online and in-person instructor-led training in English, Korean, Spanish and ASL interpretation.
How do I request an Interpreter for an Online or In-Person Training class?
  • Communicate with your supervisor about the mandatory training(s) to be completed and secure coverage if necessary.
  • Register for your training through the Course Library in Relias.
  • Request that your supervisor complete and submit an ASL “Interpreting Request Form” to deafplus@jaynolan.org.
  • Korean and Spanish “Language Accommodation Request Forms” must be forwarded to the Training Department at training@jaynolan.org.
  • You may also call the Training Department at 1-818-361-6400.
  • Note: Supervisors must submit completed requests to either Deaf Services or the Training Department at least 2 weeks in advance for language accommodation requests.
What is MANDT Training?

The Mandt System is the core learning curriculum at JNCS. We require all employees to certify in Mandt every year. This training focuses on managing your own behaviors, de-escalation techniques, and building healthy relationships.

What is the difference between Mandt 1&2 and Mandt Recert?

Mandt 1&2 is an initial two-day training designed for new hires and for staff who have been directed by their supervisor to complete additional Mandt training. Mandt Recert is for current staff who have previously completed Mandt training and are renewing their certification to remain compliant with annual training requirements.

Do I have to take Mandt 1&2 two days in a row even if something happens and I miss my second day of class, arrive late, or have to leave early?

Mandt 1 & 2 is a consecutive two-day training course intended for new hires and staff who have been instructed by their supervisor to complete the training. Participants must attend both days in sequence. If you arrive more than 30 minutes late, leave early, or miss the second day, you will need to reschedule and retake the training at a later date.

What are my options for completing Mandt Recertification?

You can complete Mandt Recertification in one of two ways:

  • In-Person Recertification: Attend an 8-hour instructor-led training course that includes the required skills component.
  • Hybrid (Blended) Recertification (Only available in English): Complete a 2-hour in-person Mandt Skills session first. Afterward, you will be enrolled in the 7-hour self-paced Blended Recert course in your Mandt Student Learning Portfolio. You will have 30 days to complete the online course. Both components must be completed before your certificate can be issued.
What is the Mandt Student Learning Portfolio?

The Mandt Student Learning Portfolio is an online resource that provides access to Mandt training materials, reference guides, and learning resources to support your ongoing development. After successfully completing your Mandt certification or recertification, your certificate will be available in your Student Learning Portfolio and will also be emailed to you for your records.

Can I submit a Certificate for Mandt training completed with an outside program?

No. We do not accept Mandt certificates from outside training organizations because we have a unique perspective on how we apply Mandt “Physical Skills,” if at all. All staff coming into Jay Nolan must certify for Mandt with the Jay Nolan Community Services Training Department.

What are my options for completing First-Aid/CPR Recertification?

You can complete First-Aid/CPR Recertification in one of two ways:

  • In-Person Recertification: Attend a 7.5-hour instructor-led training that includes the required skills component.
  • Hybrid Recertification: Complete a 1-hour in-person skills session and enroll in the 5-hour online CPR course. Both components must be completed before your certification can be issued.
Can I submit a Certificate for CPR training completed with an outside program or organization?
  • We will only accept certificates from an in-person CPR and First-Aid class. In-person means you were monitored by a First-Aid and CPR instructor performing all physical skills required for certification.
  • We only accept outside CPR certificates utilizing the American Heart Association or American Red Cross guidelines.
  • All questions regarding CPR certificates, including for new hires, should be directed to training@jaynolan.org.
What are self-studies?

Self-studies are mandatory, paid, self-paced training courses assigned through Relias. Employees are automatically enrolled based on their hire date, training requirements, and completion history. Staff are responsible for completing assigned self-studies by their due dates.

Where do I enter my training hours?

Training hours should be entered in Dayforce. Employees are responsible for accurately recording their eligible training time according to JNCS payroll and training guidelines.