Since starting JNCS services, Joel become much livelier and happier. During the lockdown, when he didn’t have the opportunity to talk with someone or interact with others, he often became frustrated, angry, or just sad. Independent Living Services (ILS) at Jay Nolan has given Joel back his self-confidence. Companionship and reassurance from his support staff has helped him engage in activities he enjoys, which has certainly made him a much brighter and more cheerful person.